• Monday to Friday: 8AM to 4PM (MST)
  • 6322 Roper Road NW Edmonton, AB T6B 3P9
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Our Step-by-Step Off Road Trailer Sales Process

We want to be open and honest about how we do business with our customers. Below is our step-by-step process to help answer any questions you may have. Visit our FAQ page for more information. Our team is with you every step of the process.

Customer Interest 

The customer is interested in an Off Grid Trailer™

Finance

We offer financing through third-party lenders. Once the application has been processed, the customer should hear from the financing partner directly. If paying personally, instructions will be sent with the invoice on methods of payment.  The customer is responsible at time of order agreement to ensure payment is arranged.

Customize Order

Customer orders their trailer via our Build Your Trailer tool online and selects the options they would like.

Build Sheet

The Build Sheet is created internally by the Client Service Specialist at OGT™. Order Sheet is then Signed by OGT™ customer, including in/out of production date, delivery ESTIMATE, and location. Upon signing; OGT™ will send the customer an invoice for a $1,000 non-refundable Confirmation Fee. The $1,000 Non-Refundable Confirmation Fee is applicable to custom-built trailers, pre-built inventory & demo units. 

Production

OGT™ updates order, invoicing, assigns VIN, and prepares tilting documentation (Bill Of Sale, NVIS, MCO). OGT™ completes preliminary delivery paperwork. The financier, if applicable, is notified of the order. 

Pre-Delivery

4 weeks before the estimated completion date, OGT™ will send the customer the final invoice for the remainder of the payment. Final payment must be received 2 weeks before the completion date. Once paid, title documents are completed and sent to the customer. Financing, if applicable, completes payments to OGT™ on completion.

Delivery

Delivery of trailer is within 2 weeks of final completion. Customer will be notified by OGT™ when trailer is completed and ready to ship. Customer pickups require customers to bring a plate or travel permit for the trailer.

Trailer Registration

Take all of your OGT Provided Paperwork to your local registration office to register your trailer. For US Customers please ensure you have received your 7501 form prior to attempting to register your trailer. 

OGT Orientation

You will connect 1-on-1 with an Off Grid Representative on a video call.  They will take you through every component of your trailer and answer any questions you may have.

Book your Off Grid Orientation.

Warranty

Customer registers warranty online offgridtrailers/warranty

Follow-Up

OGT™ will follow up with customers within six weeks of receiving the trailer.

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