Our Transparent Process

Off Grid Trailers process

OGT Customer Experience Process FAQ’s:

WHY OGT

Off Grid Trailers is backed by a family oriented private equity company with a number of strong manufacturing partners. We are a mainstay in the industry. You will get an end to end customer-oriented experience with the satisfaction of knowing OGT is here to support you over the long term as part of the OGT family.

Does OGT sell trailer kits or designs?

We do not offer kits or sell any designs at OGT, though you may find imitations to our designs.  While we do deal with many of these requests, we sell complete units only in order to preserve the trailer fit and finish and overall quality control.  We feel this also preserves resale and overall value of our customers’ purchases.

Can I order my trailer without using the online “build your trailer”?

Of course, however, we find the online build tool the simplest for customers and can be used on any device.

Will I need to provide funds for the trailer through financing?

No, OGT works directly with our finance partners and payment occurs directly from our partners to OGTLP.

Are better finance rates available?

There may be better rates from our finance partners depending on your credit.  We provide finance partners; however, we encourage our customers to also inquire with their own financial institutions.

Will I receive all my paperwork to register my trailer before delivery?

Yes; full payment is due 2 weeks before delivery and OGT will courier all titling documents to you in advance of delivery for registration and insurance purposes.

Are delivery fees included with the trailer purchase?

No, delivery fees are quoted at time of purchase and confirmed prior to delivery (due to fuel surcharge changes).  Delivery fees can be included with the trailer invoice or separately depending on the customer needs.

Is direct delivery the only option for me?

No.  We encourage customers to pickup their units and plan a vacation on the way back; a fun way to enjoy your new adventure gear!  We can also arrange pickup at our OGT Location Ambassadors; keep updated with our location ambassadors at  https://offgridtrailers.com/home/contact-us/

As a US resident, will I be required to pay Canadian taxes?

No, US Customers are exempt from Canadian Taxes as the trailers are exported to the US once they have been paid for in full.  However, US customers will be required to pay their State tax.

As a US resident, will I be required to provide additional personal information?

Yes. OGT trailers delivered to US based customers or locations require either the personal customers Social Security Number OR a US based business tax IDnumber (EIN) / IRS Number. As the value of the trailers are >$2500 this is a legal requirement by US Customs and Border Protection. More information can be found on this here

Does my OGT trailer include an owners manual?

Yes.  All OGT trailers include a comprehensive owners manual, warranty information, and a trailer registration process.

What is the warranty?

Off Grid Trailers LP offers a comprehensive warranty including an industry leading 5 year frame/chassis structural integrity guarantee.  Every OGT trailer also includes a 1 year comprehensive manufacturers guarantee on all trailer warranty components.

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