Our Transparent Process

We want to be open and honest about how we do business with our customers. Below is our step by step process to help answer any questions you may have. Visit our FAQ page for more information.

Customer Interest 

The customer is interested in Off Grid Trailers

Finance

We offer financing through third-party lenders. Once the application has been processed, the customer should hear from the financing partner directly. If paying personally, instructions will be sent with the invoice on methods of payment.

Customize Order

Customer orders their trailer via our Built Your Trailer tool online and selects the options they would like.

Build Sheet

The Build Sheet is created internally by the Client Service Specialist (CSS) at OGT. Build Sheet is then Signed by OGT customer, including in/out of production date and delivery ESTIMATE and location; Includes complete contact information. The build will be within 90 days of the Signed date.

Production

OGT updates order, invoicing, assigns VIN, and prepares tilting documentation (Bill Of Sale, NVIS, MCO). OGT completes preliminary delivery paperwork. The financier is notified of the order. 

Pre-Delivery

Four weeks before completion, OGT sends customer estimated completion date, original titling documents, and invoices customer for payment. Payment must be received the week before delivery. Financing completes payments to OGT on delivery.

Delivery

Delivery of trailer at OGT or logistics confirmed with customer/delivery complete. Customer pickups require customers to bring a plate or travel permit for the trailer.

Warranty

Customer registers warranty online offgridtrailers/warranty

Follow-Up

OGT will follow up with customers within six weeks of receiving the trailer.

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