Terms & Conditions

Terms of Service for Off Grid Trailers – USA

Effective Date: July 2025

Welcome to Off Grid Trailers! Please read these Terms of Service ("Terms", "Terms of Service") carefully before using our website, www.offgridtrailers.com (the "Website"), or purchasing products through our online store. These Terms govern your access to and use of the services provided by Off Grid Trailers Limited Partnership ("Off Grid Trailers", "we", "us", or "our").

By accessing or using our website and purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Acceptance of Terms

By accessing or using our website, making a purchase, or using any of our services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these Terms, you must not use our website or purchase products from us.

2. Use of Website and Eligibility

To use our website, you must be at least 18 years old or the age of majority in your jurisdiction, and you must have the legal capacity to enter into binding contracts.

You agree to use our website for lawful purposes only and in compliance with all applicable local, state, and national laws. You agree not to:

  • Use the website for any fraudulent or unlawful activities.
  • Post or transmit any content that is abusive, harmful, defamatory, obscene, or otherwise objectionable.
  • Interfere with or disrupt the functionality of the website or attempt to gain unauthorized access to any systems, data, or networks.

3. Products and Availability

We make every effort to provide accurate descriptions and images of the products offered on our website. However, we cannot guarantee that the images, descriptions, or other content are fully accurate, complete, or error-free.

Product availability may vary, and we reserve the right to modify, discontinue, or change the availability of any product without prior notice. If a product is out of stock or unavailable, we will notify you as soon as possible and work with you to offer alternatives or cancel your order.

4. Pricing and Payments

    • Pricing: All prices listed on our website are in U.S. Dollars (USD) unless otherwise specified. Prices are subject to change without notice, and the price at the time of checkout will be the final price.
    • Payment Methods: We accept various forms of payment, including credit/debit cards (Visa, MasterCard, American Express, etc.) and other approved payment methods.
    • Taxes and Duties: Taxes are applied to orders based on your location. You are responsible for any applicable taxes, duties, or fees associated with your order.

    5. Order Processing and Shipping

    • Order Confirmation: After placing an order, you will receive an email confirmation of your order. This does not guarantee that your order will be processed or fulfilled.
    • Shipping: We offer shipping to the United States and Canada. Shipping costs will be calculated at checkout, and estimated delivery times will be provided. Please note that delivery times are estimates and may vary based on shipping carrier availability.
    • Tracking: Once your order is shipped, you will receive tracking information via email.
    • Damaged or Lost Items: If your order arrives damaged or is lost in transit, please contact us immediately at info@offgridtrailers.com. We will work with you to resolve the issue in a timely manner.

    6. Returns and Refunds

    We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including sending SMS messages (if applicable) and complying with legal obligations.

    • Return Policy: We offer a 30-day return policy for most products. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as custom-made trailers, in-stock trailers or special orders, may be non-returnable.
    • Refund Process: Once your returned item is received and inspected, we will notify you and issue a refund to the original payment method, excluding shipping charges. Refunds may take several days to process.
    • Exchanges: If you wish to exchange a product for a different size, color, or model, please contact us at info@offgridtrailers.com. We will guide you through the process.

    7. Intellectual Property

    All content on the website, including but not limited to text, images, logos, designs, graphics, and software, is the property of Off Grid Trailers or its licensors and is protected by copyright, trademark, and other intellectual property laws.

    You may not use, reproduce, or distribute any content from the website without our prior written consent.

    8. Account Security

    If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.

      9. Limitation of Liability

      To the fullest extent permitted by law, Off Grid Trailers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of products, including but not limited to damages for loss of profits, data, or goodwill.

      10. Indemnification

      You agree to indemnify, defend, and hold harmless Off Grid Trailers and its affiliates, officers, employees, agents, and suppliers from any and all claims, losses, liabilities, expenses, damages, and costs (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any rights of any third party.

      11. Governing Law

      These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located within Colorado, USA.

      12. Changes to Terms of Service

      We reserve the right to modify, update, or replace these Terms of Service at any time. Any changes will be posted on this page with an updated "Effective Date." We recommend that you periodically review this page to stay informed of any updates.

      13. Contact Information

      If you have any questions regarding these Terms of Service, please contact us at:

      Off Grid Trailers Limited Partnership
      Address: North American Headquarters
      Calgary, AB
      Email: info@offgridtrailers.com

      PROUD PARTNERS