Shipping policy

Shipping Policies

At this time, Off Grid Tailers ships across the United States. Fees and shipping methods vary depending on the manufacturer’s policies. Refer to the policies by manufacturer provided below:

FREE SHIPPING - Orders over $100: 

Most orders over $100 will ship free unless otherwise listed in our shipping policy below. 

SHIPPING - Roof Top Tents:

Roof top tent shipping rates vary depending on the destination state and are subject to change.

Please note: Roof top tents cannot be shipped to Alaska or Hawaii.

FREE SHIPPING - Other Large Items:

Large items such as storage boxes, roof racks and multi-item shipments are subject to free shipping unless the cost to ship is over 15% across applicable states within the USA. If your shipment quote is above this, we will reach out to you directly to determine next steps.

OFF GRID TOOLS: https://www.offgridtools.com/policies/terms-of-service

USA: Shipping to US destinations is FREE on orders over USD$100. A flat rate is charged on all orders under USD$100.

STRYKER: https://strykerboats.com/shipping/

Shipments within USA are sent by Fedex/UPS/DHL courier service and are delivered right to your door for a flat rate of $575. Duties are included in the USA boat pricing.

The carrier will call, text or email you for your SSN. This is required by US government authorities when importing (buying) anything valued at over $2,500. See article here.

We do not charge taxes on boats that are exported. If you are registering your boat locally, your municipal governing authority may charge you tax, fees, etc. Please familiarize yourself with your local boating registration requirements fees. We do provide the necessary paperwork to register your boat in the US.

Warranty

OFF GRID TOOLS:

Off Grid Tools (OGTools) warrants that OGTools products will be free of defects in either workmanship or materials. Imported OGTools products have a 1-year limited warranty. OGTools products that are made in the USA have a lifetime limited warranty.  This warranty does not apply to any damages resulting from misuse, negligence, accidents, abuse, or improper repair. OGTools will replace or repair, at its option, the same or like value product if the product does not perform as warranted. If the product does not perform as warranted, the original purchaser can contact OGTools at 800-815-4401 or custservice@offgridtools.com.  Repair or replacement as provided under this warranty is the exclusive remedy for the original purchaser. OGTools is not liable for any incidental or consequential damages for breach of any express or implied warranty on this product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.  This warranty gives the owner specific legal rights that may be amended and vary from state to state. Off Grid Tools is a division of Nifty Home Products, Inc., Madison Lake, MN.

STRYKER:

All Stryker Inflatable Boats are made using thermoweld or heat weld seams.

Stryker Inflatable Boats are warranted to be free of defects in material and workmanship during the period as described following. The copy of the original receipt of purchase will be required upon submission of a warranty claim along with any and all pertinent information (photos, records, etc.) regarding claim.

The Stryker Inflatable Boats hull, floor, hull attachments and accessories, but not limited to, floor boards, seats, rope holders, oar locks, oars, rope, air pump, lifting handles, D rings, valves, seat webbing, and transom integrity are covered by this Limited Warranty for 1 year from date of purchase. All the air holding fabrics are warranted against defects in material or workmanship that cause delamination and seams for 5 years. The repair, replacement of parts, or the performance of service under this warranty does not extend the life of this warranty to beyond its original expiration date. Warranty coverage is non-transferable and applies only to original registered owner.

Commercial Use

If any product purchased is used for rental or other commercial purposes by a corporation, partnership, company, organization or association including without limitation to camps, clubs, resorts, schools, or the like, then the term of this Limited Warranty is limited to a period of 3 years after the date of original purchase.

Owner Responsibility

The owner/operator is responsible for safe operation and safety of its passengers. It is mandatory the owner/operator follows all provincial and federal requirements like licensing, safety requirements and safety gear required. We strongly recommended that the operator read and understand its entire manual before operating the boat. Be sure at least one additional person on board is instructed in the basics in case of an emergency and the operator is unable to operate the boat.

Things NOT Covered

  • Normal wear and tear
  • Discoloration
  • Color fading
  • Damage caused by neglect, lack of maintenance, accident
  • Improper use
  • Use of any other parts other then supplied by Stryker Inflatable Boats
  • Alteration to the Stryker Inflatable Boats or removal of parts not done by an authorized Stryker Inflatable Boats service center or dealer
  • Improper protection against UV-Rays/cold weather
  • Repairs, modifications or tampering by someone other than an authorized Stryker Inflatable Boats service center
  • Damage from deterioration to fabric caused by fuel, harsh chemicals or solvents
  • Any seam separation due to heat exposure
  • The Stryker Inflatable Boats has not been assembled, used, and maintained in accordance with owner’s manual
  • Damage as a result of shipping, warehousing, or storage
  • Any shipping will be the responsibility of the purchaser and any units shipped for repair will be the responsibility of the purchaser. Stryker Inflatable Boats will then ship (if required) the repaired unit, or repaired parts or new part(s) to the purchaser at the responsibility of the purchaser
  • Stryker Inflatable Boats does not cover incidental or consequential costs for any reason what so ever
  • Time for cleaning units in preparation for repair
  • Any repairs resulting from poor service work or maintenance after delivery
  • High-pressure washing
  • Over size engine use
  • Overloading of capacity
  • All inflatables lose some air over time, this is normal and is not a warranty issue

23ZERO:

23ZERO tests all its products to the highest of standards to ensure they last in the most challenging outdoor conditions. If you find that one of the products does not function properly simply contact orders@23ZEROcanada.com, include the item type and issue along with a photo. In most cases, they will either repair it or exchange it free of charge. In other cases, the will provide the necessary repairs for a reasonable fee. Please understand that they will not be able to repair damage caused by unreasonable usage, or in some cases, the natural lifespan of the product.

23ZERO provides a One (1) or Two (2) years manufacturer’s warranty for Roof top tents for the tent body and 12 months on the cover depending on Series. Recovery Gear has a 12-month warranty. Warranty applies to all materials, craftsmanship and parts but does not cover ordinary wear and tear or damage caused by improper use, storm damage, improper cleaning and storage or accidents. Warranty is for original purchaser and is not transferable.

What Is Covered

23ZERO Canada warrants to the original purchaser that its products are free from defects in material and workmanship, for the term described, except as qualified below. The life of the product is determined from the date of purchase until such time as the product is no longer serviceable due to normal wear and tear.

Warranty is for original purchaser, is not transferable, and is only available within Canada.

What Is Not Covered

23ZERO shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use (e.g., Ultraviolet (UV) light damage on tents or zipper wear), or defects caused by accident, abuse, alteration, animal attack, storm damage, sparks, embers, fire, misuse, lack of general maintenance or improper care.

THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL 23ZERO BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

What 23ZERO Will Do

Upon receiving and inspecting the product, if they find that it had failed due to a manufacturing or material defect, they will repair or replace the product, at our option, without charge. Freight costs are at the responsibility of the purchaser and are non-refundable.

How to Obtain Warranty Service

Return the product, freight prepaid to 23ZERO Canada. Contact via email: info@23ZEROcanada.com or phone: 800-786-3221 prior to shipping.

Repairs

If your 23ZERO product needs service or repair due to normal wear and tear, animal attack, accident or some other reason that is not covered under the warranty, 23ZERO will provide the necessary service for a reasonable charge, plus shipping and handling. 23ZERO requires that products accepted for any repair be thoroughly cleaned. Please contact via email: info@23ZEROcanada.com or phone: 800-786-3221 and they will work with you to ensure the best remedy.

How provincial law relates to this warranty

This warranty gives you specific legal rights and you may have other rights that vary from province to province.

Warranty Term

Limited Two (2) year warranty applies to all Breezeway and Walkabout Roof Top Tents, components including base, aluminum poles, ladder, fabric, and seams. 12 months on transit cover.

Limited One (1) year warranty applies to all Weekender Roof Top Tents, components including base, aluminum poles, ladder, fabric, seams, and transit cover.

Limited One (1) year warranty applies to all other products.

Return Policies

OFF GRID TOOLS

Off Grid Tools can be returned for up to 30 days from time of purchase for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Gift cards are also non-returnable.

To complete your return, a receipt or proof of purchase is required.

There are certain situations where only partial refunds are granted (if applicable).

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then, contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact customerservice@offgridtools.com

Exchanges (if applicable)

Off Grid Tools will only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to customerservice@offgridtools.com

Shipping

To return your product, you should mail your product to: 920 Walnut Ave, Madison Lake, MN 56063

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

STRYKER

If you decide that you are unhappy with your boat, Stryker will accept it back within 7 days of purchase in the same condition that you received it in (new and unused), with all the original packaging, manuals and parts. After 7 days returns are subject to 20% restocking fee. Restocking fee is waived for exchanges. Please remember to open your box carefully so you don’t damage your boat.

 

23ZERO

23ZERO offers a 30-day refund on unopened items that arrive back to their location. The purchaser is responsible for any fees associated with shipping and handling. Returns are not accepted after that period. Items that have been opened will have a restocking fee of 20%. Items that arrive damaged will be assessed and may have a restocking fee of up to 20%, as well as the cost of repair to the item. Please note: in most cases, 23ZERO products are heavy items that are shipped via freight, costing upwards of $400. The purchaser is responsible for all return freight costs.

FAQ

Is sales tax charged on orders?

Aside from any shipping costs, your order is subject to sales taxes. We are required to charge these based on specific provincial and local tax rates.


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