Frequently Asked Questions About Customer Experience and Our Off Road Trailers
Off Grid Trailers is backed by a family oriented private equity company with a number of strong manufacturing partners. We are a mainstay in the industry and we DO NOT require a deposit to fund any of our trailers in production. You will get an end to end customer-oriented experience with the satisfaction of knowing OGT is here to support you over the long term as part of the OGT family.
We do not offer kits or sell any designs at OGT, though you may find imitations to our designs. While we do deal with many of these requests, we sell complete units only in order to preserve the trailer fit and finish and overall quality control. We feel this also preserves resale and overall value of our customers’ purchases.
Yes. We work with an in house graphic designer to achieve your vision. There is a custom wrap fee that includes 6 hours of design time. Our designer will work with you directly over email to accomplish your design, subject to final approval by OGT. You can expect to hear from our designer before your trailer goes into production approx. 2-4 weeks from delivery. All custom wraps require, at a minimum, a rear facing 6 inch OGT logo. Note that exact color matching may not be possible due to print and material variations.
You can build your trailer on our website directly (“build your trailer”). You can also reach out to OGT directly. We find the online build tool the simplest for customers and can be used on any device. In either process, you will receive an updated OGT Order sheet/contract for review and signing including outlining our terms and conditions for the order. *NOTE: a production slot is not guaranteed until OGT received a signed order contract.
There may be better rates from our finance partners depending on your credit. We provide finance partners; however, we encourage our customers to also inquire with their own financial institutions.
No, delivery fees are quoted at time of purchase and confirmed prior to delivery (due to fuel surcharge changes). Delivery fees can be included with the trailer invoice or separately depending on the customer needs.
Our quotes are provided by our preferred freight and logistics partner. LTL (less than truckload) freight is dependant on consolidation of freight, backhaul opportunities, as well as shipping lanes (backhauls as well here). Our freight is the cost of freight and OGT subsidized the importation for US customers as well as the offload fee as we ship all units fully shrink wrapped for protection.
No. Normally, we encourage customers to pickup their units and plan a vacation on the way back; a fun way to enjoy your new adventure gear! During COVID-19, our precautions include appt only pickups for Canadian residents and deliveries for US residents due to personal travel limitations at the border. We can also arrange pickup at our OGT Location Ambassadors.
Where our freight provider can drop ship in your area is dependant on Trailer size/length, and access permits. Our drivers will contact you directly with secondary drop off locations.
Due to the size of our freight carriers truck and trailer, we cannot directly offload the trailer in a residential area. The driver and carrier will contact you to ensure a local oversized, trucking approved, lot is available to offload. The driver is responsible for ensuring your trailer is offloaded and will provide assistance hooking up the trailer for return to your home/residence.
Yes, Canadian OGT customers will be invoiced at a tax rate based on their titling document residence. See the CRA guidelines: https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/gst-hst-businesses/charge-collect-which-rate/calculator.html
No, US Customers are exempt from Canadian Taxes as the trailers are exported to the US once they have been paid for in full in their home currency (USD). However, US customers will be required to pay their State tax.
Yes. OGT trailers delivered to US based customers or locations require either the personal customers Social Security Number OR a US based business tax IDnumber (EIN) / IRS Number. As the value of the trailers are >$2500 this is a legal requirement by US Customs and Border Protection. More information can be found on this here
Customers are billed in their home currency based on their location pricing (USD versus CDN). Our Canadian customers are billed in Cdn currency; our US customers are billed in USD currency.
Off Grid Trailers LP offers a comprehensive warranty including an industry leading 5 year frame structural integrity guarantee. Every OGT trailer also includes a 1 year comprehensive manufacturers guarantee on all trailer warranty components.
Our design incorporates low warranty claims but if there are any specific concerns OGT works directly with each customer to resolve the issue by either providing parts, connecting OGT to key suppliers for component warranty, or working with area RV service centers.
You can pay via wire transfer, bank draft/certified cheque, or major credit cards (subject to fees).
Trailer Ownership and Maintenance
The Expedition 2.0 and Pando 2.0 are 79 inches from asphalt to roof rack top.
You will be provided a trailer checklist both before you pick up the unit as well as an electronic and hard copy of the owners manual.
1-For standard coupler, you require a 2″ hitch ball and ball mount; for a max coupler, you require a ball mount with a 1″ shank hole to mount the OGT provided yolk.
2-You will require a brake controller to operate the 10 inch electric trailer brakes.
3-Trailer license plate (or travel permit) and registration.
Yes, you will require a trailer brake controller for your tow vehicle to operate the 10 inch electric brakes.
Yes. Trailer maintenance is paramount and there is a maintenance schedule included in the owners manual.
No. Please consult with an OGT salesperson. While many roof top tent sizes will work on our models, an oversized RTT may interfere with the deluxe 7500 upgraded fan.
Yes. The mattresses are custom made for highest quality but also to fit standard linens for Queen size beds.
We use Timbren 3500HD suspension exclusively, which are limited to a standard hub with a 6×5.5 bolt pattern.
Tongue weights are listed on our trailer specification sheets and are model specific. Note that tongue weights will change depending on gear loading and weight distribution.
Accessories and Features
Financing and Warranties
We offer financing options in both Canada and the United States. In Canada we have partnered with TD Bank and in the United States we have partnered with New Coast Financial Services.
Through our financial partners you can amortize the purchase up to 20 years on approved credit.
Financing rates are subject to your credit history. Please contact our sales department for more information.
We offer Extended Warranty plans with 2 companies. One for Canadian Consumers and the other is for US Consumers. Both will cover repairs of your trailer across North America.
Through our Canadian warranty partner you can purchase an extended warranty if your trailer is financed or paid for outright. Our United States warranty partner can only provide an extended warranty if you take advantage of their financing plans.